24/7 Emergency Roadside Assistance:
Trucks: 1800 033 557
Vans: 1800 246 372
24/7 Emergency Roadside Assistance:
Trucks: 1800 033 557
Vans: 1800 246 372
As a Mercedes-Benz Trucks owner, you can be assured by our reputation for reliability and quality. To provide you with even further peace of mind, every new Mercedes-Benz Truck sold through the Mercedes-Benz dealer network comes with a comprehensive warranty period.
Our warranty provides you with levels of support that are a measure of the confidence we have in our products.
| Classification | On Highway (vehicles > 90T GCM) | On highway (vehicles ≤ 90T GCM, 6x4, 4x2, 8x4 & 6x2 configurations) | Off Road & All Wheel Drive |
|---|---|---|---|
| Basic vehicle warranty | 12 months / unlimited kms | 24 months / unlimited kms | 12 months / unlimited kms |
| Driveline warranty | 36 months / 450,000 kms | 48 months / 800,000 kms | 36 months / 250,000 kms |
| Cabin corrosion | 36 months / unlimited kms | 36 months / unlimited kms | 36 months / unlimited kms |
| Classification | On Highway | Off Road/All Wheel Drive |
|---|---|---|
| Basic vehicle warranty | 24 months / unlimited kms | 12 momths / unlimited kms |
| Driveline warranty | 48 months / 500,000 kms | 36 months / 250,000 kms |
| Cabin corrosion | 36 months / unlimited kms | 36 months / unlimited kms |
| Classification | On Highway | Off Road/All Wheel Drive |
| Basic vehicle warranty | 12 months / unlimited kms | 12 months / unlimited kms |
| Driveline warranty | 36 months / 250,000 kms | 36 months / 250,000 kms |
| Cabin corrosion | 36 months / unlimited kms | 36 months / unlimited kms |
You have the satisfaction of knowing that any part for a Mercedes-Benz heavy commercial vehicle purchased and fitted by a Mercedes-Benz Dealer or authorised repairer is covered by a 24 month unlimited km warranty3. The warranty period commences on the date the part is sold.
The Warranty covers the repair or replacement of manufacturing defects, but does not cover the cost of any related expenses or losses caused by the defect, such as the cost of rental vehicle, hotels, taxis, downtime, inconvenience or any loss of profit, loss of revenue or contingent, consequential or indirect losses.
The Warranty does not cover servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axles, wheel balancing and tyre rotation.
[1] Truck Warranty offers are subject to change at any time without notice. For further inclusions, exclusions, terms and conditions, please contact Daimler Trucks Huntingwood Mercedes-Benz.
[2] Vehicles sold as of 01.01.2018.
[3] Excludes batteries.
Daimler Trucks Huntingwood Fuso trucks are built to last, but if something does go wrong, you can be confident knowing that you're covered because Fuso is the first and only Japanese truck manufacturer to offer up to 5 year cab chassis warranty as standard. That's up to 5 years across our truck and Rosa bus range for peace of mind year after year.
| Model | Standard Manufacturer's Warranty (whichever comes first) |
|---|---|
| Canter - Light Duty Truck | 5 years/200,000 kilometres |
| Fighter FK - Medium Duty Truck | 5 years/300,000 kilometres |
| Fighter FM / FN - Medium Duty Truck | 5 years/350,000 kilometres |
| Shogun FP / FV / FS - Heavy Duty Truck | 5 years/500,000 kilometres |
| Heavy FP / FV / FS - Heavy Duty Truck | 5 years/500,000 kilometres |
| Rosa - Light Bus | 5 years/200,000 kilometres |
Note: The new vehicle warranty applies only to trucks and buses registered and operated in normal conditions in Australia. Vehicles operated in severe service applications, such as off-road, underground mining, crop spraying or on the beach covered under warranty for 12 months/50,000 kilometres.
Our comprehensive Warranty Statement means peace of mind for five years for new Mercedes-Benz Vans & Utes purchased from authorised Mercedes-Benz Retailers in Australia. Your vehicle is covered for parts and labour charges incurred in rectifying a manufacturing defect relating to materials or workmanship.
The five year period commences from the date the vehicle was first registered.
New and Demonstrator Mercedes-Benz vans and utes.
Mercedes-Benz will repair or replace manufacturing defects in material or workmanship which arise during the warranty period free of charge.
Note that the certified warranty only covers the vehicle as manufactured by Mercedes-Benz and does not cover any modification, accessories, bodies or other goods or services supplied by a third party manufacturer.
If the defective materials or workmanship do not relate to manufacture, then the repair or replacement of the defect won't be covered by the Warranty.
This means that the warranty will not cover defects caused by (including but not limited to) the following:
Vehicles which are subject to specific warranty arrangements with Mercedes-Benz Australia.
Depending on the van or ute you purchase, the following warranty periods will apply:
Vito, Valente and Sprinter:
5 years from the date of first registration of the Vehicle or 250,000km (whichever occurs first).*
V Class, X Class and Marco Polo:
Private Use: 5 years from the date of first registration of the Vehicle.*
Commercial Use: 5 years from the date of first registration of the Vehicle or 250,000km (whichever occurs first).
“Commercial Application” means using the Vehicle for commercial purposes or public transport purposes such as a taxi or other hire, rental, rideshare or charter vehicle (including on a part-time or casual basis).
Batteries: Battery warranty periods vary depending on your vehicle and between private and commercial use. Please see Warranty Statement for full warranty period terms.
*Warranty start times may vary for demonstrator vehicles.
The warranty ceases to apply when:
We will do everything we can do to get you back on the road as quickly and as effortlessly as possible.
Here are some things you should know to speed up the process.
MBAuP’s liability in all circumstances will, whenever permitted by law, be limited to the repair and replacement of any defective part or parts or the payment of the cost of any such repair or replacement as MBAuP in its sole discretion determines to be appropriate. To the fullest extent permitted by law the warranty does not cover any contingent, indirect or consequential loss resulting from defects (including without limitation penalty rates, down time and freight/load loss).
The Plan does not cover (a) servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axles, wheel balancing and tyre rotation; and (b) any consequential damage incurred or repairs required if you continue to operate the Vehicle after the defect arises.
Mercedes-Benz takes all precautions which are usual and reasonable to ensure the quality of materials and workmanship in its products.
Provided that the terms and conditions of the Warranty have been complied with, any unexpired period of the warranty may be transferred to a new registered owner of the vehicle.
The warranty applies to all new Mercedes-Benz vehicles registered on or after 1st April 2020.
The warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the warranty and is not to be taken as a warranty document/statement. Please refer to the warranty statement provided at delivery or contact your authorised Retailer for all terms, conditions and exclusions of the warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of the warranty are in addition to any other rights and remedies you have under a law in relation to the vehicle.
The warranty statement is issued By Mercedes-Benz Australia/Pacific Pty Ltd ABN 23 004 411 410 of 44 Lexia Place, Mulgrave, Victoria, 3170, (03) 9566 9266.
A pre-owned Mercedes-Benz Van will go the distance you can rest assured that each Mercedes-Benz pre-owned certified Vehicle purchased from an authorised retailer has been comprehensively checked. Plus, all qualifying vehicles have a Mercedes-Benz Certified Factory Warranty.
When you purchase a Mercedes-Benz Certified Vehicle, you receive a minimum one year or the option of a two year, 250,000 kilometre, nationwide factory backed warranty.1 Note that the V-Class has an unlimited kilometre warranty.
The Mercedes-Benz Certified Warranty offers coverage against failure of most mechanical components, as well as roadside assistance for a range of breakdowns and situations almost anywhere in Australia. To give complete peace of mind, this warranty offers cover, support and benefits that only Mercedes-Benz can provide.
The Mercedes-Benz Certified Warranty provides coverage for manufacturing defects and a range of breakdown and roadside assistance situations almost anywhere in Australia. It’s a warranty that covers support and benefits that only Mercedes-Benz can provide.
Mercedes-Benz will repair or replace (at our discretion), manufacturing defects in material or workmanship which arise during the relevant Warranty period free of charge.
Note that the Certified Warranty only covers the vehicle as manufactured by Mercedes-Benz and does not cover any modification, accessories, bodies or other goods or services supplied by a third party manufacturer.
The Certified Warranty covers the same mechanical components and exclusions as set out in the Mercedes-Benz new van warranty, subject to a number of additional excluded components as summarised below.
Please see the Mercedes-Benz Certified Warranty certificate for more detail on the exclusions. These components are excluded from the Warranty:
The warranty ceases to apply when:
We will do everything we can do to get you back on the road as quickly and as effortlessly as possible.
Here are some things you should know to speed up the process.
The Mercedes-Benz Certified Vehicle Warranty covers the repair or replacement of manufacturing defects, expenses or losses caused by the defect, such as the cost of telephone calls, rental cars, hotels, taxis, downtime, inconvenience or any loss of profit, loss of revenue or contingent, consequential or indirect losses.
The warranty does not cover servicing, maintenance, tyres, consumables, normal wear and tear, the alignment of front and rear axles, wheel balancing and tyre rotation.
Any unexpired term of the Warranty cannot be transferred to new owners of your vehicle.
These warranty terms apply to all Mercedes-Benz vehicles registered for Mercedes-Benz Certified Pre-Owned Vehicle Warranty on or after 1st April 2020.
Mercedes-Benz reserves the right to modify or amend the terms of the Warranty at any time without notice.
The warranty is subject to further terms, conditions and exclusions. This is a summary of the main benefits, terms and exclusions of the warranty and is not to be taken as a warranty document/statement. Please refer to the warranty booklet provided at delivery or contact your authorised Retailer for all terms, conditions and exclusions of the warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of the Owner Protection Plan are in addition to any other rights and remedies you have under a law in relation to the vehicle.
The Warranty Statement is issued by Mercedes-Benz Australia/Pacific Pty Ltd ACN 004 411 410 of 44 Lexia Place, Mulgrave, Victoria, 3170, 1300 762 718.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.
The benefits of this warranty are in addition to any other rights and remedies you have under a law in relation to the Vehicle. In circumstances where your rights under the Australian Consumer Law are greater than your rights under this warranty, we will always honour your rights under the Australian Consumer Law.